Processing & Handling

All orders are processed and prepared for shipment within 1–2 business days of confirmed payment. Please note there there is no shipping preparation on weekends and statutory holidays.

Shipping Method & Tracking

Items are delivered by Canada Post at not extra cost to the customer. Once an order has been dispatched, Sacramentalia sends a confirmation email to the customer containing a Canada Post tracking number.

Returns

Damaged and Defective Goods

Please note that Canada Post is responsible for and provides coverage in the event of damage that occurs during the shipping process. To facilitate a claim with the carrier, please inspect your package immediately upon arrival. If for any other reason an item does not meet your expectations, the following straightforward return process is available to you:

30-Day Return Window

Return eligibility is within 30 days of the date you received your merchandise.

Return Authorization (RA) Number

To ensure your refund is processed accurately and timely, a Return Authorization number is required for a returned item. Navigate to the Contact Form. Provide your order number and the details of the item you wish to return. Once approved, an RA number will be issued to include with your shipment.

Condition of Merchandise

Returns are accepted on all items sold. To receive a full refund of your purchase price, the item must be returned as complete as it was received. Returns are accepted in both opened and unopened condition, provided all original components are returned.

How to Return an Item

Request your RA Number by using the provided Contact Form. Package securely by placing the item back in the original packaging or a sturdy box. Clearly write the RA number on the outside of the package.

Ship via Canada Post

Customers are responsible for the cost of return shipping. Note that using regular mail through Canada Post is often the most cost-effective method; return shipping is estimated to be less than $10.00 CAD for most standard items.

Receive Your Refund

Once your item is received and inspected, a full refund of the purchase price will be issued to your original method of payment.

Questions?

See the FAQ page or reach out

through this Contact Form.